1. Introduction

At Get Lost, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, protect, and share the personal information you provide when using our services, which include tours, outdoor activities, and any other related services.

By using our services, you agree to the practices described in this Privacy Policy. We recommend that you read it carefully to understand how we handle your information.

2. Confidentiality and Data Protection

At Get Lost, we respect your privacy and are committed to protecting your personal information. The information collected will be used solely to manage and improve our services and will never be shared with third parties without your explicit consent, except as permitted by this Policy or required by law.

We ensure compliance with all applicable data protection laws and guarantee that your information is handled with the utmost confidentiality.

3. Information We Collect

To provide you with a personalized and secure experience, we collect various types of information:

• Personal Information: Full name, email address, phone number, home address, and payment details (credit or debit card information) when making a reservation or participating in our activities.
• Reservation Details: Dates of participation in activities, specific preferences, and special requests provided during the booking process.
• Website Usage Information: Data such as IP address, device type, browser used, pages visited, and time spent interacting with our website.
• Activity Information: Feedback, preferences, and experience during our activities, which help us improve our services.

4. Use of Information

The information collected is used to:

• Manage Bookings and Activities: Confirm, personalize, and manage your bookings and activities accurately and efficiently.
• Enhance Your Experience: Suggest personalized activities and provide useful information about your experience with Get Lost.
• Communication: Send confirmations, reminders, relevant information about your activity, and respond to your inquiries.
• Promotions and Special Offers: With your consent, send information about promotions, events, and special discounts. You can opt out of these communications at any time.
• Legal Compliance: Comply with local legal obligations, such as the mandatory registration of participants in certain activities.

5. Data Protection and Security

At Get Lost, we implement physical, electronic, and administrative measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encryption: We use encryption technology to protect sensitive and payment information during transmission.
• Restricted Access: Only authorized and trained personnel have access to your personal information.
• Continuous Monitoring: We constantly monitor our systems to ensure the security and confidentiality of your data.

6. Sharing Information with Third Parties

We do not sell or share your personal information with third parties for commercial purposes without your explicit consent. However, we may share your information with:

• Service Providers: Third parties that help us deliver our services, such as payment processors and transportation companies for our activities. These providers are required to maintain the confidentiality and security of your data.
• Legal Compliance: We may disclose your personal information if required by law, such as in response to a court order or legal request.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences and settings.
• Analyze user interaction to improve site functionality.
• Personalize the offers and promotions displayed to you.

You can manage cookie usage through your browser settings, although this may affect your browsing experience on our website.

8. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies before sharing any personal information.

9. Access, Correction, and Deletion of Information

You have the right to access, correct, or request the deletion of your personal information at any time. To do so, please contact us using the methods provided at the end of this policy.

10. Consent

By using our services, you agree to this Privacy Policy and consent to the processing of your personal data as described. If you do not agree with these practices, we recommend that you do not use our services.

11. Changes to the Privacy Policy

We reserve the right to update this policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on our website and will take effect immediately.

12. Contact

If you have questions about our Privacy Policy or wish to exercise your rights regarding your personal data, you can contact us at:

• Email: [info@getlostincostarica.com]
• Phone: [+506-8839-0561]
• Address: [Costa Rica, Guanacaste, Tamarindo]