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1. Orders
All orders are placed exclusively through WhatsApp. We’ll confirm availability and provide all the details before processing your purchase.
2. Payment Methods
We accept payments via Sinpe Móvil, bank transfer, and credit/debit cards (if applicable). Full payment is required to confirm your order.
3. Shipping
We ship all over Costa Rica via Correos or express services. Shipping costs vary by location and will be coordinated directly with you.
4. Returns & Exchanges
Exchanges are only accepted for defective products. You have 3 calendar days from the moment you receive your order to report the issue with evidence (photos/videos).
5. Delivery Times
Delivery times vary depending on your location. We’ll give you an estimate when confirming your order and keep you updated.
6. Personalized Attention
We love helping you find exactly what you’re looking for. Message us anytime — we’ll respond as soon as possible with personalized support.